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What Our Terms Actually Cover

pandamaster operates under a clear set of terms that govern your account, how your data is handled, and what applies when you use PayPal, Venmo, or Play+ to fund your wallet.

State-dependent accessAccount data rightsPayment terms: PayPal, Venmo, Play+Privacy and cookie policyContact paths for legal requests
pandamaster What Our Terms Actually Cover
DATA AND SECURITY PRACTICES

How We Protect Your Account and Data

Account security and data handling are not afterthoughts here. We apply SSL encryption to every session, and payment data from PayPal, Venmo, and Play+ is never stored on our servers in raw form — only tokenized references tied to your account ID. Here's what that means in practice for your account.

Data Retention

We keep your account and transaction records only as long as required by applicable state rules. Once that period ends, records are flagged for deletion on our standard schedule.

Cookie Controls

Session cookies keep you logged in and detect anomalies. Analytical cookies can be adjusted from your browser settings at any time — no account action required.

Account Access Security

Login attempts from unrecognized devices trigger an email verification step. Change your password or linked email address anytime from the security section of your account dashboard.

Requesting Your Data

Submit a data access or deletion request through our support email. We process these requests in accordance with applicable state privacy law and confirm completion in writing.

POLICY CONTACT PATHS

Reach Us for Legal and Account Questions

If you need to submit a formal data request, dispute a transaction, or ask about how a specific term applies to your account, our support team handles those directly. We don't route legal requests through a generic ticket queue — you get a response from someone who can actually act on it.

Live Chat Open the chat widget from any page on the site. Use this for urgent account questions, including disputed transactions tied to PayPal or Venmo.
Email Support Send formal data requests, privacy inquiries, or written policy questions to our support email. Expect a response within the timeframe stated in our privacy policy.
Account Settings Most account-level changes — email updates, communication preferences, linked payment methods — are handled directly inside your account dashboard without contacting support.

Common Questions About Our Terms and Policies

Real questions about how our terms work, what your rights are, and how to act on them.

Yes. Our terms only apply where access is permitted under local law. If your state does not authorize online gaming, creating an account does not grant you legal rights under our terms.

Yes. Send a written request to our support email. We'll confirm receipt and respond within the timeframe set out in our privacy policy, consistent with applicable state privacy law.

Transaction records are retained for the period required by applicable regulations. After that window, they are scheduled for deletion. You can request details through our support email before closing.

Contact us via live chat or support email with your account ID and the transaction date. Do not initiate a chargeback through PayPal or Venmo before contacting us — our terms address that process directly.

The full terms document specifies the governing jurisdiction and dispute resolution path. You can access it from the account settings menu after logging in.

You can submit a deletion request via our support email. We'll process it in line with applicable state law and confirm when the action is complete, noting any records we're required to retain.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.