Reference

Terms and Conditions That Actually Make Sense

These terms set out how your pandamaster account works — what we expect from you, what you can expect from us, and how payments through PayPal, Venmo, and Play+ are handled.

Account EligibilityPayPal, Venmo & Play+ RulesState-Based AccessAccount SecurityDispute Process
pandamaster Terms and Conditions That Actually Make Sense
REACH US DIRECTLY

How to Contact Us About These Terms

Live Chat Open a chat session from any page in your account. Our team handles terms questions, payment disputes, and account access issues directly in the chat window.
Email Support Send detailed questions about your account agreement or payment terms to our support address. We follow up with a written response you can keep for your records.
Account Help Center The Help Center in your account dashboard covers common terms questions — from how PayPal withdrawals are verified to what happens if a session is interrupted mid-game.
HOW WE PROTECT YOU

Account Security, Data, and Your Rights

Data Retention We retain account data for as long as your account is active and for the period required under applicable state regulations. You may request a summary of the data we hold by contacting support.
Cookie Policy We use cookies to keep your session active, remember your preferred payment method — PayPal, Venmo, or Play+ — and serve relevant account prompts. You can manage cookie preferences through your browser settings.
Account Security Every login is protected by SSL encryption and two-factor authentication. If you notice unrecognized activity, use the account lock option in settings or contact live chat immediately.
Requesting Changes To update personal details, correct account information, or request data deletion, submit a verified request through live chat or email. Identity confirmation is required before any changes take effect.

Common Questions About Our Terms

If something in the terms isn't clear, these answers cover the questions we hear most often. For anything not listed here, live chat gets you a direct answer without the wait.

These terms apply to every pandamaster account holder in an eligible US state. Access depends on where you are located and whether online gaming is permitted under your state's laws.

Yes. PayPal, Venmo, and Play+ are all covered payment methods under our terms. Each transaction is also subject to the respective payment provider's own user agreement alongside ours.

Filing a chargeback directly with PayPal or Venmo before contacting us may trigger an account review and temporary restriction. We strongly encourage resolving payment issues through our support team first.

We post all revisions here with the effective date clearly noted. Continuing to use your account after an update is posted means you accept the revised terms as written.

Contact our support team through live chat or email with your account details. After identity verification, we'll provide a summary of the data we hold on your account.

Accounts can be suspended for providing false identity information, violating state eligibility rules, initiating unauthorized chargebacks, or any activity that violates the terms as posted.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.