Verify Your pandamaster Account
Account verification keeps your balance protected and ensures withdrawals reach the right person. We ask for this once, and it unlocks full access to payout requests. The process involves uploading a government-issued photo ID — a driver's license or US passport — alongside a document that confirms your address, such as a recent utility bill or bank statement. In some cases, we
may ask to verify the payment method itself, particularly for Play+ prepaid cards. Players in Chicago and Los Angeles can complete verification entirely through the mobile interface without needing a desktop session.
- Open Account Settings — Navigate to your account profile and select the Verification section. The page lists every document we need to clear your account.
- Upload a Photo ID — Submit a clear image of your driver's license or US passport. Both sides of the license are required for a clean match.
- Confirm Your Address — Upload a utility bill or bank statement dated within the last 90 days. The name and address must match what's on your account.
- Verification Confirmed — Once documents clear, your account status updates and withdrawal requests process without additional document steps going forward.